waggona.com is committed to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional unfortunate cases do happen, including mishandling by the courier services. By any means you feel dissatisfied with the product or delivery, kindly inform us for an appropriate resolution. We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full or partial refund as per the requirement.
We accept replacement of all our product(s) if damaged in transit. The customer needs to send us the genuine first untampered unboxing video of the package for clarification. This policy applies to both regular and customised products. The packet must not be repacked and then unboxed in the video. It must be a genuine unboxing video only post recieving the packet.
Since we deal in both regular and customised products, some of our products will not have return policy. Regular products comes under the following points:
Damaged or Tampered Packaging
Our suppliers ensure safe packaging of all the products sold by them. In exceptional cases, damage to the packaging occurs due to mishandling by the courier services. In case you have received your order with the outer packaging tampered/meddled/crushed, please DO NOT ACCEPT the package, instead capture a video of the same and share with us at the earliest. waggona.com shall not accept the return or refund of any products that comes in this category in case the customer accepts a damaged package and claims replacement.
Damaged or Missing Products
Online shops always face tight competition from retail shops and hence most of the return policies are misused by many people, distributors, shopkeepers, etc. We request all our buyers to keep a FULL UNBOXING VIDEO of the package(s). The video should contain the full unboxing process from the outer pack in good condition to the damages or missing part in the product(s) without any kind of edits. Without the video, we shall not be in a positon to accept the replacement.
Non Functioning Products
Usually all products are checked before dispatch. In rare cases, if the product is defective, we will replace the product under the following conditions:
Condition of product and package - The product(s) to be returned must be unused and in their original condition. The original tags, additional items, warranty cards (if any) and original packaging should be intact. Those Products which are hard packed or sealed, if opened/unpacked shall not be refunded or replaced. Used/Broken/Tampered: We would not be able to accept a product if it shows sign of being broken or tampered with by the customer or the return courier.
Return Shipping: Kindly ensure safe packing while returning any product. We won't be able to entertain any damage/lost in return transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the return courier, then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
All the products listed on our website are provided by multiple suppliers from various locations. Products which comes under warranty shall be replaced/repaired with mutual consent of the customer and the supplier under the following conditions:
- The product should have all the original parts/accessories along with it.
- The product should be in original condition without external damages.
- Any tampering of warranty seal/stickers will void the warranty.
- Any repairing/servicing from other sources will void the warranty.
- The warranty card/invoice needs to be produced during claims.
- The customer bears the both way return courier charges
- Other warranty policies mentioned on the product/warranty card
Products without Warranty
Most car accessories (both online & offline) doesn’t come with warranty. Some products like floor mats, armrests, claddings, cleaning products are all for physical use and requires no warranty. Some other products like small LED or decoration lights will not have any type of warranty considering imported products.
Do we use 'cookies'?
Like for instance, a fog light DRL needs to be checked before installation. If there are any issues, and If the same product was functioning well initially and shows some error after installing, there could be some issues in installation or wiring and we shall not be liable for such issues.
Most of our products shall be installed by self. Some electrical & electronic accessories needs external assistance. We request all the buyers to choose a well-known expert technician for installation of such products.
Cancelation by waggona.com
waggona.com reserves all the rights to refuse or cancel any order for any reason. The situation may include cancelling the order due to unavailability of the product/color/size, quantity order from you, delivery non serviceable pin code or error in pricing information. Refunds are done only on wallet account of waggona wallet only of the buyer which can be later used to make purchase from our website waggona.com for lifetime. We do not do any kind of bank transfers or upi payments whatsoever.
Cancelation by User
waggona.com reserves all rights to accept or reject any cancellation request in any case. If we receive the request for cancellation and the order has not been processed, we will initiate the 100% refund. Refunds are done only on wallet account of waggona wallet only of the buyer which can be later used to make purchase from our website waggona.com for lifetime. We do not do any kind of bank transfers or upi payments whatsoever.
However, if the order already packed & picked up by courier companies, we shall not be able to cancel those orders. In such cases, we accept return (not applicable for customised as per your vehicle's special demands like music system & its accessories, mats, seat covers etc) if the customer bears the packing charges and both way courier charges as per cancelation policy by waggona.com, refund mode mentioned above.
Customised Orders or Special items
Custom made orders (such as custom floor mats, car stereo, speakers or any related accessories, horns, custom lights or any items particularly made on order) cannot be cancelled or refunded or shall be refunded in wallet of waggona account of the customer. Most of the products of this category will not have cash on delivery facility as well.
Products on Offers/Discounts:
Offers and discounts can be offered by waggona.com and/or the suppliers. Products sold on discounts cannot be cancelled or refunded. Moreover, two discounts cannot be clubbed together.
Frequently Asked Questions
1. If the courier/package is damaged.
In case the courier pack is damaged/opened/crushed/tampered or shows any kind of mishandling, especially in case of fragile items, please do not accept or open the package. Click pictures of the package or a detailed video for references. Register a complaint on waggona.com /contact page within 24 hours of delivery otherwise no action will be taken and we shall be not responsible.
2. If I receive a defective product.
In case you have received a defective/ damaged product from our side then please keep a full unboxing video of the package and contact us at the earliest through mail (firstname.lastname@example.org) the same day or 12 hours of delivered status. We shall initiate the return/replacement of the product.
3. If I have received a wrong product.
In case if you have received a wrong product from our side then please keep a full unboxing video of the package and contact us at the earliest through phone or WhatsApp. We shall initiate the return/replacement of the product.
4. If I have received the correct product but fitting is improper.
All the products listed on our site has proper descriptions for each products including pictures . All car specific products will suit the particular model. In case of universal items, there may be exceptional vehicles in which it cannot be installed easily. For instance, a universal armrest is suitable for almost all cars. In such cases, customers are supposed to ensure proper fitting before buying. You may contact us for any queries before the purchase. We will check for the compatibility of the product and inform you soon. In other cases, waggona.com shall not be liable for replacement or refund of such products.
5. The proper method of returning a product.
Capture a full video of unboxing – the video should include clear unboxing procedure from the beginning of a packed original box only till the damage in the product, without any editing. Send us the video on our contact mail (email@example.com) we will resolve it at the earliest. Please ensure safe packaging of the product as the buyer takes the risk of proper packaging. The replacement will be initiated once the product reaches us safely.
waggona.com has integrated/partnered with multiple logistics providers available in the industry. Courier services are selected on basis on service network, item size, tariffs and availability. Shipping duration depends on location, weight/dimensions of package, mode of transit, number of orders and other external factors including holidays, climate, strikes, etc. If the packet is lost due to reasons unknown or due to irresponsibility of the courier team or if the customer is not present at the submitted address, no refund shall be processed to the customer. Customer will be only eligible for re purchase available products on our website of same balance value of undelivered items. Cash on delivery facility is limited to some products depending on their prices and categories.
Some external factors like earthquakes, floods, virus pandemics, etc. has affected the regular supply of many products. In such cases, we shall inform the buyer if there’s any kind of non-availability, shortage or delay.